Frequently asked questions

We help newcomers prepare their first days in Canada with arrival planning, city orientation, budget tools, airport pickup coordination, and practical first-week guidance.

No. ExplorerCanada is a newcomer concierge and settlement-orientation service. We are not a real estate agency, broker, or rental platform.

No. We do not own, manage, list, rent, sublet, or broker any housing. Our role is limited to guidance, preparation, orientation, and coordination support.

No. We cannot and do not guarantee housing. We help you prepare for your own housing search with rental-readiness guidance and neighbourhood orientation.

No. We do not negotiate leases or represent tenants or landlords. Lease decisions are entirely yours.

Yes. Most of our guidance is most useful before you land, so you arrive with a clear plan instead of figuring everything out on the spot.

Yes. Family arrival planning covers children's first-week needs and orientation on schools, childcare, and daily logistics.

Yes. Student arrival planning covers budgeting, admin orientation, and settling-in basics. It is not immigration or admissions advice.

Yes. We offer housing-search preparation guidance: rental-readiness checklists, document preparation tips, and educational neighbourhood orientation — so you can search confidently on your own.

Yes. The arrival budget calculator is free to use and gives planning-only estimates for your first week and first month.

We coordinate your airport pickup based on your flight details and help plan your arrival day. ExplorerCanada coordinates pickup requests but does not present itself as a taxi company unless legally authorised.

We currently focus on Montreal, Ottawa, Gatineau, Quebec City, Trois-Rivières, Laval, Longueuil, and Sherbrooke.

Free tools are available to everyone. Paid plans are quoted based on your needs. No package includes real estate brokerage, rental guarantees, lease negotiation, or regulated advice.